In a move emblematic of the company’s laser focus on online excellence, Genesis Digital has replaced its old phone-support system with a smart, customer-centric support site experience. This experience focuses on capturing customer data for tickets and live-chat to provide faster, more accurate answers than a blind-call phone experience. Read the full article from...
Genesis Digital hit the market with a bang in 2013 with the release of the hit broadcast software, WebinarJam. In 2015, they followed up this success with the much-improved WebinarJam Studio (WJS). WJS, based on proven Google technology, has been a runaway success — recently bringing their 30,000th subscriber on board. But what about...
With subscriptions now numbering over 30,000, the makers of WebinarJam have doubled-down on their commitment to their customers with their newest acquisition: Samuel Cooper, recently Game Support Manager for Blizzard Entertainment’s smash hit game, Hearthstone, has been brought on to lead Genesis Digital’s customer support division. The world is turning increasingly to online Software...
Stays on the Bleeding Edge of Fast Responsive Webinars Not content to rest on their 30,000 subscriber laurels, Genesis Digital LLC, makers of the SaaS dynamo WebinarJam, have pushed the envelope yet again on their World Class webinar solution, slashing the streaming delay from Presenter to Audience by a full 66%. “When Google announced...
It was all celebrations at Genesis Digital’s (virtual) headquarters last month– we hit a major milestone- 30,000 WebinarJam users! “We are excited and energized by crossing this important milestone and having the privilege to serve so many businesses in their quest to engage their audiences,” says Genesis Digital CEO Andy Jenkins. “We are looking...
Summary: A few weeks ago we shared that Google announced a change to Google Hangouts which is what WebinarJam uses. We have made the necessary program changes which SHOULD mean a SEAMLESS transition between the current system to the new system. HOWEVER – While this is what we expect, Google has been known to...
Summary: Google HangOuts has announced a change to the way it broadcasts Meetings. This change will occur on September 12, 2016. We have made the necessary programmatic changes which SHOULD mean a SEAMLESS transition between the current system to the new system. HOWEVER – As Google has been known to roll out UNANNOUNCED changes,...